SHIPPING & DELIVERY

All ICON CROFT products are offered with free shipping to delivery addresses in NY, NJ, and PA. We do not ship to P.O. Boxes. In-stock items usually ship within 5 business days. For made-to-order products, arrival time is generally between 4–6 weeks.

We offer premium white glove delivery service in the lower 48 states. This includes delivery personnel bringing your merchandise into your home, unpacking and assembling it in the room of your choice. White glove also includes removal of discarded packaging materials if requested.

If you are not home to receive a scheduled delivery and the freight company has to return with your order, a second delivery fee may apply. When your shipment arrives, verify the items delivered are the same as on the order prior to signing for the delivery.

All cartons shipped via freight carrier must be thoroughly inspected for any signs of mishandling such as dents, holes, rips, tears, etc. Any damage must be noted on the delivery receipt before it is signed. Damage not noted will be assumed to have occurred after delivery and will be the responsibility of the purchaser.

Our products are shipped through a third-party delivery service. Once the package leaves our facility, it becomes their responsibility to deliver and place your purchase.

ICON CROFT Return Policy

At ICON CROFT, we understand the importance of satisfaction when it comes to investing in custom leather furniture. Our commitment is to ensure that you are delighted with your purchase. Please take a moment to familiarize yourself with our return policy:

  1. Custom-Made Precision: Each piece of furniture is meticulously crafted to your unique specifications. Due to the personalized nature of our products, we are unable to accept returns for reasons other than manufacturing defects or damages during transit.
  2. Thorough Confirmation: Before confirming your order, we provide detailed previews and specifications for your review. We encourage you to carefully examine all aspects of your customized piece, including dimensions, colors, and features, to ensure accuracy.
  3. Manufacturing Defects: In the unlikely event that your custom leather furniture arrives with a manufacturing defect, please contact our customer service team within 24 hours of receiving your order. We will promptly assess the issue and work with you to find a satisfactory resolution, which may include a repair or replacement.
  4. Damages During Transit: If you notice any damages upon delivery, please document the issues with photographs and contact us immediately. We will coordinate with our shipping partners to address the situation and provide a suitable solution.
  5. Warranty on Workmanship: We stand behind the quality of our craftsmanship. While our warranty covers manufacturing defects, normal wear and tear, misuse, or damage caused by the user are not covered. Regular care and maintenance, as outlined in our care instructions, will contribute to the longevity of your custom leather furniture.
  6. Non-Returnable Items: Customized furniture is unique to each customer and, therefore, cannot be resold. As such, we are unable to accept returns for reasons other than those outlined in this policy.

If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team.

Thank you for choosing ICON CROFT for your custom leather furniture needs.