Privacy Policy

At Icon Croft, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services. By using our site, you agree to the practices described below.

1. Information We Collect

We collect personal information you provide to us directly, such as:

  • Full name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party gateways)
  • Order details and product preferences
  • Messages sent via our contact forms or customer support

We also collect automatic data (like IP address, browser type, device ID, and browsing activity) to help us improve the site experience and performance.

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders
  • Provide customer service and product support
  • Send order updates, promotions, and brand communications (with your consent)
  • Improve our website, services, and user experience
  • Prevent fraud and ensure security

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third-party services that help us operate our business, including payment processors, shipping providers, email platforms, and analytics tools. These partners are required to protect your data and use it only as needed to support our services.

4. Data Retention

We retain your information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your personal data at any time (see Section 7).

5. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze traffic, and enable key site functions. You can adjust your browser settings to control cookie usage or opt out of tracking via our cookie notice banner.

6. Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict how we use your data. California residents (CCPA) and European Union residents (GDPR) may request additional details or opt out of certain uses.

7. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our team at: support@iconcroft.com or via our Contact Page.

Thank you for trusting Icon Croft. We are committed to protecting your privacy while delivering the highest level of service and craftsmanship.